1. Introduction

RA Support is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us through it. Personal data means any information that can identify you as an individual, such as your name, email address, phone number or IP address. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

RA Support is the data controller responsible for the personal data collected through this website. As the data controller, we determine the purposes and means of processing your personal data. If you have any questions about this policy or how your information is handled, you can contact us through the contact details provided on our website.

3. Information We Collect

Information you provide to us

We may collect personal information when you:

• Complete a contact form on our website
• Email or contact us directly
• Request information about our services

This information may include:

• Name
• Email address
• Telephone number
• Organisation name
• Any other information you choose to provide

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our systems. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited on the website
• Time and date of your visit
• Referring website

This information helps us understand how visitors use our website and allows us to improve the website’s performance and functionality.

4. How We Use Your Information

• We use your personal data for the following purposes:
• To respond to enquiries submitted through our website
• To provide information about our services
• To manage and maintain our website
• To improve user experience and website performance
• To comply with legal or regulatory obligations

We will only use your personal data when we have a lawful basis to do so under UK GDPR.

5. Lawful Basis for Processing

The lawful bases we rely on may include:

• Legitimate interests – to operate and improve our website and services
• Consent – where you voluntarily provide information through forms or direct contact
• Contractual necessity – where processing is required to provide services you request
• Legal obligations – where we must comply with applicable laws or regulations

6. Cookies

Our website may use cookies to improve functionality and analyse how the website is used. Cookies are small text files stored on your device that help the website operate effectively and provide information about how visitors interact with the site. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

7. Server Log Files

Our website hosting provider may automatically collect and store technical information in server log files. This information may include:

• IP address
• Browser type and version
• Date and time of access
• Referring website
• Operating system

This data is used for system security, maintenance and troubleshooting and is not used to personally identify website visitors.

8. Data Sharing

RA Support does not sell or rent personal data to third parties. We may share limited information with trusted service providers who support the operation of our website or services, such as website hosting providers. These providers are required to keep your information secure and confidential. We may also disclose information where required to comply with legal obligations.

9. Data Security

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access or disclosure.

However, please note that transmission of information over the internet cannot be guaranteed to be completely secure.

10. Data Retention

We only retain personal data for as long as necessary to fulfil the purpose for which it was collected, including for legal, regulatory, or administrative requirements. When the data is no longer required, it will be securely deleted or anonymised.

11. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where appropriate
• Request restriction of processing in certain circumstances
• Object to the processing of your data where applicable
• Request transfer of your data to another organisation (data portability)

To exercise any of these rights, please contact us using the details provided on our website.

12. Complaints

If you have concerns about how your personal data is handled, you have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

13. Changes to This Privacy Policy

RA Support may update this Privacy Policy from time to time to reflect changes in legal requirements or website functionality. Any updates will be published on this page and will take effect immediately upon publication.